At GPC, we offer you not just a job, but a mission to shape the future around energy together. Determined to deliver revolutionary, sustainable energy solutions, we offer an environment where you pursue passions, develop talents, and make an impact every day. Join our Power Tribe, where your vision is valued, your input is respected, and your growth is encouraged. Discover how you can make a difference; your future starts here at GPC Ireland, where we work together to create a more sustainable world.

We are currently hiring a highly organized and detail-oriented customer officer to join our team. This role involves a diverse range of responsibilities, including order processing, customer service, and ensuring accurate shipment of goods.

Key Responsibilities

Order Processing

• Efficiently process incoming orders and ensure accurate administrative handling.
• Enter orders into ERP system, assign correct stock, and confirm accurate delivery dates to customers.
• Prepare advance invoices.
• Prepare warehouse shipments to fulfill orders and notify customers accordingly.
• Maintain order status and communicate with customers regarding deliveries.
• Handle return orders according to established procedures.
• Proactively communicate with customers regarding pending shipments due to credit shortages, before escalation to credit control.
• Track and follow up on warranty claims, liaising with customers and suppliers.

Customer Service

• Serve as the primary point of contact for customer inquiries regarding orders, billing, and general information.
• Handle customer requests and issues in a professional and friendly manner.
• Conduct outbound calls to customers for first deliveries or to provide additional information about featured products.

Documentation Management

• Archive relevant documents according to established procedures.
• Administer warranties, returns, and RMA processes.

Shipment Management

• Ensure accurate shipment of goods by coordinating with the warehouse team.
• Verify shipping details to guarantee timely and correct delivery to customers.
• Organize shipping with logistic partners.

Collaboration with Other Departments

• Collaborate effectively with other departments, such as sales to optimize workflow.
• Assist in resolving administrative challenges as they arise.
• Contribute ideas for process and flow improvements.

Qualifications

• Proven experience in administrative roles, preferably within a similar industry
• Strong organizational and time-management skills
• Excellent communication abilities, both written and verbal
• Proficiency in Microsoft Office and other relevant software
• Ability to adapt to changing priorities and work independently

If you are a proactive individual with a passion for efficiency and a willingness to take on diverse challenges, we invite you to apply for this exciting opportunity. Join us in making a difference and driving success in our organization.